Reputation Management is a package we have developed to ensure you as a dealer get the best results from your customers reviews.
This is comprised of;
AUTOWIDE LIVE REVIEW SYSTEM WITH QR CODE
This has been created to capture the review of a customer BEFORE they leave your dealership.
With the adoption of Track and Trace system recently , most people in the UK are familiar with using a QR code.
This means that a QR code based review system is the perfect system for today`s customers and of course it is also contactless so completely safe as the customer uses their own mobile phone to use the system.
Our experience and data suggests that a customer is 94% more likely to be logged into Google on their mobile than anywhere else.
They simply point their phone camera at the QR code, then press the link and they are in.
This means it is the perfect system for capturing a Google review.
AUTOWIDE LIVE REVIEW SYSTEM
In 2021, reviews made by consumers on websites like Google, Facebook, Trustist, Autotrader, Yelp and more can make or break a business.
Not only do 91% of potential customers regularly or occasionally read online reviews, but 84% trust them as much as personal recommendations.
It’s statistics like these that explain why online reviews have become an invaluable asset for small businesses and today form an important part of a business being succesful.
Reviews are a love-hate thing, especially for small businesses trying to build a good, solid reputation.
On the one hand, positive reviews help promote your brand and on the other, negative reviews can produce an undesirable impact.
As a business owner, you should always remember that a negative review here and there is inevitable, and if the vast majority are positive, you have nothing to worry about.
Sometimes a negative review can be turned into a positive if it responded to and handled correctly but why not increase your chances of a positive one by using our Live Review system.
Get the customer to leave a review on our system BEFORE leaving the Dealership
Get the customer to scan the QR code & reduce the chances
of getting a negative review
The very best time to ask for a customers review is when they are excited about collecting their shiny new vehicle and you have completed the paperwork and you have done what you said you would do and delivered what the customer expects.
The customer is sat waiting to drive their new investment and all your hard work is done, except all this work can be forgotten about in an instant.....or can it?
Using our AUTOWIDE LIVE QR CODE REVIEW SYSTEM will allow your customers to review the experience they have had before they leave the showroom.
We use a streamlined, graphically appealing template that makes writing a review an enjoyable experience.
Here below is one of our customers using the system. Scan the code on your phone to see how it works. (Please do not actually leave a review , just see how it works)
Reviews help you in Google rankings.
In order to appear in online searches, your business needs to have good search engine optimization tactics in place.
Online reviews play a big role in this, as reviews can influence where a business falls within search rankings.
Google, for instance, gathers review information from many sites when determining where a business will fall in search results.
Reviews from various sources determine a business’s ranking based on overall rating and number of reviews.
Reviews build credibility.
In the era of smartphones, consumers conduct more research than ever prior to selecting where to purchase goods and services.
As mentioned above, most of them trust online reviews as much as personal recommendations.
Consumers turn to review sites to gain a better understanding of a business, so the more positive reviews you have, the better.
These positive reviews will help instill trust within your business and solidify your reputation as a leader in your perspective field.
We can help you manage
your negative reviews.
Sometimes no matter how hard you try, you will get a negative review.
It is how you respond to it that makes the difference.
And respond to it you must as you are under scrutiny from your potential customers.
We can help you respond to your negative reviews and turn them into positives.
Not all negative reviews are bad press, it is how you deal with them that counts.
Top 8 FAQ`s
1. What's the cost of Reputation Management
2. How easy is it to use?
Simple and easy just simply get the customer to open up the camera on their phone and point at the QR code. The system will start automatically and a link will pop up. the customer simply clicks the link and then it will give them a choice of Google Review or Trustist review. With large graphics this system has been designed with everyone in mind.
3. What's the minimum contract term?
A 12 month contract for this service
4. Will it show my brand?
Yes, your logo will be incorporated into the system so the customer knows at all times they are reviewing your dealership.
5. How long does it take to get started?
Usually we will have you up and running in 14 days or so.
6. How many QR codes will you supply?
We will supply 3 QR codes as part of the package. more available on request.